Additional rulesNorth Topsail Beach Digital Guest Manual
Your Stay • Your Comfort • Your Coastal Escape
Welcome
We’re thrilled to host you at our luxury coastal home on North Topsail Beach. This digital guide provides everything you need during your stay - rules, amenities, safety information, and check out steps.
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House Rules Overview
• Wi-Fi & Tech Access
• Occupancy
• Quiet Hours
• Pet Policy
• Qualified Service Animals
• Parking
• Trash & Recycling
• Beach Etiquette
• Beach Access
• Complimentary Items & Amenities
• Complimentary Outdoor Equipment
• Hot Tub Rules
• Dock & Waterfront Safety
• Security Cameras
• Furniture
• Kitchen Use
• Grill Safety
• HVAC & Humidity Control
• Linens & Towels
• Property Care
• Maintenance Access
• Supplies Provided vs. Not Provided
• Storms & Hurricanes
• Coastal Pest Awareness
• Emergency & Contact Information
• Lost & Found
• Check Out
• Damage & Cleaning
• Liability Disclaimer
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Wi-Fi & Tech Access
• Network Name: Provided in your check-in message
• Password: Provided in your check-in message
• Smart TVs support streaming apps only
• Complimentary high-speed Wi-Fi with speeds of up to 500 Mbps. Internet performance may occasionally be reduced during storms, service outages, or periods of heavy network traffic.
• Please do not adjust modem or router equipment
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Occupancy
• Only registered guests listed on the reservation may stay overnight.
• Maximum occupancy: 12 guests.
• Visitors require prior host approval.
• No parties, events, receptions, or large gatherings.
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Quiet Hours
• Quiet hours are 10:00 PM - 8:00 AM.
• Keep outdoor noise at respectful levels.
• No outdoor amplified music after 10 PM.
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No Smoking
• No smoking, vaping, or e-cigarettes indoors.
• If smoking outdoors, stay at least 25 ft away from doors and windows.
• Dispose of cigarette butts properly.
• Cleaning fees apply if smoke odors are detected inside.
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Pet Policy
Pets are allowed with prior approval.
• All pets must be disclosed before arrival.
• Maximum: 2 dogs under 50 lbs.
• No other animal types permitted.
• Non-refundable pet fee applies.
• Pets are not allowed on beds or upholstered furniture.
• Pets may not be left unattended unless crated.
• Dogs must be leashed outdoors; waste must be picked up immediately. Extra cleaning fees apply if waste is not properly disposed of.
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Qualified Service Animals
• Qualified service animals are permitted and are not considered pets.
• Must remain under control, housebroken, and non-disruptive.
• Guests are responsible for any damage beyond normal wear.
• No pet fee applies.
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Parking
• Park only in designated areas.
• Do not block neighboring driveways.
• No parking on grass or dunes.
• Boats, trailers, campers, and RVs require approval.
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Trash & Recycling
Solid Waste Pickup:
• Wednesday (Year Round)
• Saturday (Early May to Late October)
Recycling Pickup:
• Wednesday (Year Round)
Place bins out the night before pickup. Bag trash securely. Extra cleaning fees apply if trash is left inside or improperly disposed of.
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Beach Etiquette
• Rinse off sand using the outdoor shower before entering the home.
• Remove all trash when leaving the beach.
• Respect sea turtle nesting areas.
• No overnight beach equipment.
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Beach Access - Private & Secured
Your stay includes private beach access directly from the property, restricted for guest use only.
• Use the assigned access code provided in your check-in instructions to unlock the beach gate.
• Always close and latch the gate behind you to prevent unauthorized access.
• Use the private walkway to protect dunes and wildlife.
• Rinse off sand at the outdoor shower before entering the home.
• No overnight beach equipment (chairs, tents, umbrellas).
• Respect wildlife and sea turtle nesting areas.
• No glass containers at any time.
• Keep noise low - sound carries over the water.
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Complimentary Items & Amenities
These items are provided as a courtesy to enhance your stay. Availability may vary.
Beach & Outdoor
• Beach chairs
• Umbrellas
• Sand toys
• Outdoor games
Water & Recreation
• Life jackets
• Basic beach gear
• Starter fishing gear (if available)
Home & Comfort
• Starter toiletries
• Coffee & tea starter kit
• Basic cleaning supplies
Guidelines
• Items are complimentary but not guaranteed.
• Return items to their original location after use.
• Rinse beach items before storing.
• Guests are responsible for lost or damaged items.
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Complimentary Outdoor Equipment
Kayaks, stand-up paddleboards, and similar items are available complimentary but not guaranteed.
• Use at your own risk.
• Life jackets required.
• Children must be supervised.
• Do not drag equipment - carry it.
• Rinse and return to storage after use.
• No use during unsafe weather.
• No after-dark use.
• Guests are responsible for lost or damaged items.
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Hot Tub Rules
• Shower before entering.
• No glass near the hot tub.
• No oils, soaps, or bath products.
• Children must be supervised.
• Replace cover securely after use.
• Do not adjust control panels.
• Extra cleaning fees apply if left dirty.
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Dock & Waterfront Safety
• No running, diving, or horseplay.
• Children must be supervised at all times.
• No swimming near the dock.
• Tides and currents can change rapidly.
• Use caution when boarding kayaks/paddleboards.
• Avoid dock during storms or high winds.
• No night swimming.
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Security Cameras
• Exterior cameras monitor entrances and the driveway.
• No cameras inside the home.
• Tampering is prohibited.
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Furniture
• Indoor furniture must remain indoors.
• Do not move mattresses, large furniture, or TVs.
• Return outdoor furniture to its original location.
• No wet or sandy clothing on furniture.
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Kitchen Use
• Treat the kitchen as your own.
• Do not pour grease down sinks.
• Dispose of seafood waste in sealed bags.
• Wash dishes or start the dishwasher before departure.
• Report broken dishes or cookware.
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Grill Safety
• Never leave the grill unattended.
• Keep children away while cooking.
• Clean grates after use.
• Ensure the grill is fully turned off.
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HVAC & Humidity Control
• Keep doors/windows closed while AC is running.
• Do not set thermostat below 68°F in summer.
• Use bathroom fans during showers.
• Avoid leaving exterior doors open.
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Linens & Towels
• Bath towels are for indoor use only.
• Do not remove blankets, pillows, or linens from the home.
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Property Care
• Wipe up spills promptly.
• Report accidental damage immediately.
• No tape, nails, or adhesives on walls.
• Do not flush wipes, paper towels, or feminine products.
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Maintenance Access
• Routine maintenance such as lawn care, trash pickup, or pest control may occur during your stay.
• Staff will never enter the home without permission.
• Exterior areas may be accessed as needed for safety or maintenance.
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Supplies Provided vs. Not Provided
Provided (starter amounts)
• Toilet paper
• Paper towels
• Trash bags
• Dish soap
• Laundry detergent
• Basic cleaning supplies
• Coffee and tea starter kit
• Starter toiletries
Not Provided
• Full pantry items
• Replenishment of consumables
• Daily housekeeping
• Specialty cooking ingredients
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Storms & Hurricanes
• Monitor local weather updates.
• Follow evacuation orders immediately.
• Contact host if assistance is needed.
• Outdoor furniture may be moved for safety during storms.
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Coastal Pest Awareness
• Coastal environments may have palmetto bugs, mosquitoes, sand fleas, and other insects.
• This is normal for the region and does not indicate cleanliness issues.
• Keep doors closed to minimize pests.
• Use your desired repellents if needed.
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Emergency & Contact Information
• Emergency: Call 911
• Property Address: Provided in check-in instructions
• Nearest Urgent Care: Onslow Memorial Hospital or local urgent care centers
• Host Contact: Provided in your check-in message
• Fire extinguisher locations: Kitchen and main hallway
• First aid supplies: Located in kitchen or laundry area
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Lost & Found
• Check the home thoroughly before departure.
• Items left behind may be returned at the guest’s expense.
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Check Out Instructions
• Place used towels in bathroom or laundry area.
• Wash dishes or start dishwasher.
• Remove all food from refrigerator.
• Bag trash and place in outdoor bins.
• Close and lock all windows and doors.
• Turn off lights and small appliances.
• Lock the front door.
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Damage & Additional Cleaning
Additional charges may apply for:
• Excessive cleaning
• Missing items
• Damage caused by negligence
• Unauthorized pets or guests
• Smoking inside the home
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Liability Disclaimer
Guests assume responsibility for personal safety when using outdoor equipment, waterfront areas, the dock, beach access, and recreational amenities. Use all facilities at your own risk.
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Communication & Reporting
We want your stay to be seamless and enjoyable. Please use the following guidelines to report any issues or concerns during your visit:
• Report Missing or Damaged Items: If you notice any missing or damaged items, please notify your host as soon as possible. This helps us maintain the quality of the home for all guests.
• Maintenance Requests: For any maintenance issues (e.g., plumbing, electrical, appliances), contact your host promptly so we can address them quickly.
• Noise or Neighbor Concerns: Please inform your host immediately if you experience any disturbances or issues with neighbors.
• Emergency Situations: In case of emergencies, call 911 first, then notify your host.
Your host is available to assist you throughout your stay. Clear communication helps us provide the best experience possible.
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Need Help?
Your host is available for questions, emergencies, or assistance during your stay.
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Thank You
We appreciate your care and cooperation. Enjoy your stay at North Topsail Beach - we look forward to welcoming you back again soon.